Return & Refund Policy

We want you to be confident in your purchase. This policy explains how returns, exchanges, and refunds work for orders placed through shop.keyfobs.ca.

30-Day Return Window

You may return most items within 30 days of the delivery date for a refund or exchange. To be eligible, the item must be:

• Unused, uncut, and unprogrammed
• In its original packaging with all included accessories
• Accompanied by proof of purchase (order number or receipt)

Items That Cannot Be Returned

Because of the nature of automotive key and security products, the following cannot be returned or refunded once the order has been fulfilled:

• Cut keys — any key fob or remote that has been physically cut to match a vehicle
• Programmed key fobs — any product that has been paired or programmed to a specific vehicle, whether in-store or by a third party
• Products with signs of use, installation, or attempted programming
• Clearance, final sale, or close-out items (marked as such at time of purchase)
• Gift cards

This exclusion exists because cut and programmed keys are matched to your vehicle's unique security code and cannot be resold once personalized — the same standard practice used across the automotive locksmith industry.

Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. We'll arrange a replacement, repair, or full refund at no cost to you, including return shipping.

How to Start a Return

1. Email info@keyfobs.ca or call 647 960 1477 with your order number and reason for return.
2. We'll confirm eligibility and send you a return authorization along with the return address.
3. Pack the item securely in its original packaging and ship it back within 14 days of receiving authorization.
4. Once received and inspected, we'll process your refund or exchange within 5–7 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). Return shipping costs for eligible returns not caused by our error are the customer's responsibility.

Exchanges

Need a different part number, make, model, or year? Contact us before returning your item — in many cases we can arrange a direct exchange faster than a return-and-reorder.

Order Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, standard return terms above apply.

Questions?

Our team is based in Mississauga, Ontario and happy to help with any return or order question.
📞 647 960 1477   ✉ info@keyfobs.ca
Mon–Fri 10am–7pm · Sat 11am–3pm